TL;DR: During emergencies such as the recent riverine floods in Victoria, accessing timely information via the National Relay Service and translating services is critical for ensuring the safety of people with disabilities.
Navigating Emergencies with Communication Impairments
When emergencies strike, such as the recent riverine flooding along the Loddon River upstream of Laanecoorie, having access to clear, immediate, and accessible safety information is crucial. During this event, rainfall observed across the Loddon catchment resulted in significant river level rises, with the Bet Bet Creek at Bet Bet peaking at a major flood level of 6.0 meters on Sunday, 10 August 2026. Although the flooding eventually eased and fell below the minor flood level by mid-August, the State Emergency Service (SES) emphasized that hazards remained, including damage to roads and buildings.
For individuals who are deaf, hard of hearing, or have a speech or communication impairment, standard emergency broadcasts can be difficult to access. To bridge this gap, emergency authorities like VicEmergency utilize the National Relay Service. This service acts as a vital link, allowing individuals with communication disabilities to contact the VicEmergency Hotline on 1800 226 226 to receive life-saving updates and instructions.
Utilizing Multilingual and Accessible Support Services
In addition to communication accommodations, language accessibility is vital during natural disasters. Individuals requiring information in other languages can utilize the Translating and Interpreting Service by calling 131 450 and requesting to be connected directly to the VicEmergency Hotline. Using multiple sources to stay informed—such as commercial and designated community radio stations, ABC Local Radio, News24 TV, the VicEmergency app, and official emergency websites—is highly recommended to ensure no one is left behind due to a lack of accessible information.
Practical Safety Measures and Hazard Awareness
When a flood warning level is reduced, residents must remain cautious of remaining hazards. The SES advises the following protocols:
- Avoid Floodwater: Floodwater is highly dangerous; never enter or drive through floodwaters.
- Drive Carefully: Drive slowly and strictly obey all roadblocks.
- Protect Health: If cleaning up water damage, wear strong boots, gloves, and protective clothing, and wash hands and clothes regularly.
Planning ahead for potential outages in phone and internet services, as well as understanding how to prepare for other regional risks like northern dry season bushfires or earthquakes, is essential for maintaining household safety.
Key Takeaways
- National Relay Service Access: People who are deaf, hard of hearing, or have speech impairments can use the National Relay Service to contact emergency hotlines.
- Translating Support: The Translating and Interpreting Service (131 450) ensures non-English speakers can access vital emergency directives.
- Heed Local Flood Warnings: Even when floodwaters recede below minor levels, hazards like structural damage to roads and buildings persist.
- Basic Safety Gear: Clean-up efforts require protective equipment, including strong boots and gloves, to protect personal health.
