TL;DR: Astalty, FlowLogic and Vertex360 all promise to run an NDIS provider's daily operations, but their sweet spots differ. Astalty charges a flat per-user rate (around $64 per user per month, with cheaper support-worker seats around $30) with no minimums or lock-in, offers SCHADS-aware rostering and GPS clock-in, and is a favourite of support coordination teams. FlowLogic is a mature, configurable participant-management platform with quote-based pricing scaled to organisation size. Vertex360 is the budget-friendly newcomer, from around $26 per month with a free trial, covering rostering, incident management and customisable compliance forms. Confirm current pricing and features with each vendor — they change frequently.
This is the second of our two independent NDIS software comparisons — the first covered ShiftCare, Nightingale and Brevity. As before: Disability Insights has no commercial relationship with any of these vendors, details are drawn from public information as at August 2026, and you should verify anything that would influence a purchase decision directly with the vendor.
How do Astalty, FlowLogic and Vertex360 compare at a glance?
| Astalty | FlowLogic | Vertex360 | |
|---|---|---|---|
| Best suited to | Support coordinators; small–medium support providers | Established multi-service organisations | Start-ups and small providers watching costs |
| Pricing model | Flat per user, per month | Quote-based (org size & participant numbers) | Per month, from low base |
| Indicative cost | ~$64/user/month; support-worker seats ~$30; no minimums, no lock-in, GST inclusive | Not published | From ~$26/month; 7-day free trial |
| Rostering | SCHADS-aware, smart worker–shift matching | Service scheduling and tracking | Staff scheduling included |
| NDIS claiming | NDIS-ready bulk upload files, built-in invoicing | Billing and claims management | Billing and invoicing |
| Compliance | ISO 27001 certified, Australian-hosted data | NDIS-standards-focused workflows | Incident management, customisable forms, care plans |
| Mobile | Worker app with GPS clock-in/out and notes | Mobile access | Mobile access |
What does Astalty do well?
Astalty has built a strong following among Australian NDIS providers — particularly support coordination teams, where it first made its name — and its pricing is refreshingly transparent: a flat per-user rate (about $64 per user per month, with support-worker seats around $30), GST inclusive, no minimum user count, no lock-in contract, and the ability to start with a single seat. That makes it one of the easiest platforms to trial seriously.
Operationally, its rostering is a highlight: shifts can be matched to workers based on availability, skills, location and participant preferences, with SCHADS Award interpretation built into the roster rather than bolted on at payroll time. Support workers get a mobile app with GPS clock-in/out and progress notes, billing produces NDIS-ready bulk upload files, and the platform is ISO 27001 certified with data hosted on Australian servers — an increasingly common question in provider audits.
What does FlowLogic do well?
FlowLogic is the veteran of this trio — a configurable participant-management platform covering intake, service tracking, scheduling, documentation and billing, designed around NDIS practice standards. Its strength is breadth and configurability for organisations running multiple service types or funding streams under one roof, where a rigid small-team tool starts to creak.
The corresponding trade-off is that pricing is quote-based — scaled to organisation size, participant numbers and requirements — so budgeting requires a sales conversation, and smaller providers may find the platform (and the procurement process) heavier than they need. For an established organisation consolidating several systems into one, it deserves a place on the shortlist.
What does Vertex360 do well?
Vertex360 competes hard on accessibility: entry pricing from around $26 per month, a seven-day free trial, and no hidden fees, which puts a genuine operations platform within reach of sole traders and start-up providers who would otherwise stay on spreadsheets. Despite the price point it covers a broad surface: rostering, client and care plan management, billing and invoicing, incident management, customisable forms and compliance tracking.
The honest caveat is maturity. As the newest platform of the three, its ecosystem — integrations, reporting depth, track record at scale — is thinner than FlowLogic's or Astalty's. For a new provider preparing for registration, it can be an inexpensive way to run compliant operations from day one, with the option to reassess as you grow.
Which should you choose?
- Choose Astalty if you run a support coordination practice or a small-to-medium support workforce and want transparent per-user pricing, SCHADS-aware rostering and Australian-hosted, ISO-certified infrastructure.
- Choose FlowLogic if you are an established, multi-program organisation that needs configurable workflows across several service types and is comfortable with quote-based procurement.
- Choose Vertex360 if you are starting out or cost-constrained and want broad coverage — rostering, incidents, forms, billing — at the lowest entry price, accepting a younger product.
As with the first comparison, run your own roster and claiming scenarios through a trial before signing anything, and check data export early — switching costs are the real lock-in in this market.
Key Takeaways
- Astalty: flat ~$64/user/month (support workers ~$30), no minimums or lock-in, SCHADS-aware rostering, ISO 27001, Australian-hosted — strongest for support coordination and small–medium teams.
- FlowLogic: mature and configurable for multi-service organisations; pricing by quote.
- Vertex360: cheapest entry point (~$26/month, free trial) with surprisingly broad features, but the youngest product.
- Match the pricing model to your team shape, trial with real scenarios, and verify all pricing and features with vendors before deciding.
