Liorn Support and Care Services: NDIS Provider Profile (Gold Coast, Brisbane and Sunshine Coast)

TL;DR: Liorn Support and Care Services Pty Ltd is a registered NDIS provider (ABN 12 649 710 583) founded in May 2021 by CEO Susi B, who brought a corporate management background to a market gap for a rigorously run provider. It supports around 50 participants with a team of about 30 support workers, delivering in-home support, community access, Short Term Accommodation (STA), support coordination (Levels 1 and 2), behaviour support plan implementation and Individualised Living Options across the Gold Coast, Brisbane and Sunshine Coast in Queensland, plus Melbourne in Victoria. Liorn holds 14 NDIS registration groups, including high intensity daily activities such as enteral feeding and subcutaneous injections. It does not currently offer Supported Independent Living (SIL). Contact: 1300 546 767, info@liorn.com.au.

Quick facts about Liorn Support and Care Services

Who is Liorn Support and Care Services?

Liorn Support and Care Services Pty Ltd is a registered NDIS provider that supports children and adults with disability across South East Queensland and Melbourne. The company was established in May 2021 by Susi B, who remains Chief Executive Officer.

Liorn was founded in response to a specific gap in the market: a shortage of providers combining quality disability support with the operational discipline of a well-run business. Susi B came to the sector after a career in corporate roles with multinational companies, and built Liorn to apply that standard of management — defined processes, accountability for service delivery and financial rigour — to disability support. She also serves on the board of Prader-Willi Syndrome Australia (PWSA), the national peak body for a complex condition requiring lifelong, highly specialised support.

That combination is the organisation's defining characteristic. Disability support is a sector where good intentions are common and consistent execution is rarer; Liorn's proposition is that participants should get both.

As at August 2026, Liorn supports approximately 50 NDIS participants with a team of around 30 support workers. That ratio is worth pausing on, because it is the number most likely to affect a participant's day-to-day experience. A provider carrying roughly six participants for every five support workers has the depth to cover a sick call without sending a stranger, and to keep the same two or three faces on a roster over months rather than weeks. Continuity of support worker is consistently among the strongest predictors of participant satisfaction, and it is structurally difficult for very large providers to deliver.

The management team listed publicly is:

• Susi B — Chief Executive Officer
• Biena B — Chief Financial Officer
• Brendan B — General Manager, Business Services
• Kim K — Operations Manager
• Tayla T — Administrative Assistant

Liorn states its mission as: "To champion and support children and adults with special needs and disability enabling them to achieve life skills & goals, find independence, grow relationships and enjoy the best quality of life."

The organisation publishes seven stated values — commitment, resilience, respect, trust, honesty, transparency and integrity — with the commitment value expressed as "Deliver on our promise. Never overcommit and under deliver."

What NDIS services does Liorn provide in Queensland?

Liorn provides six core service lines to NDIS participants in Queensland. Each is summarised below with the practical question it answers for a participant or family.

In-home and community support

Liorn provides support in the participant's home and out in the community, for both children and adults. This covers assistance with daily personal activities, household tasks, personal care, transport and travel, and facilitated participation in community and social activities.

This is the service line most participants fund from their Core Supports budget. It is also the service most affected by consistency: Liorn's stated model is to build capacity, confidence and social interaction across a variety of settings rather than to deliver a fixed roster of tasks.

Short Term Accommodation (STA)

Liorn offers Short Term Accommodation on a monthly basis, across school holidays, and custom-designed on request, for both children and adults.

Short Term Accommodation — commonly called respite — covers the cost of support, accommodation, food and activities when a participant stays somewhere other than home for a short period. It gives participants a break and time to build skills in a new setting, while their usual informal supports also get a break.

Under the NDIS operational guideline, most eligible participants receive funding for up to 28 days per year, with a maximum of 14 days at a time. Funding can be used flexibly — as a single block, or as one weekend per month. For children, STA is funded only in limited circumstances where support needs go beyond what is typical for the child's age and the support helps the family continue in its caring role.

Liorn's school-holiday and monthly STA blocks are structured to fit that "one weekend per month" pattern, which is the most common way Queensland families use the funding.

Support coordination (Levels 1 and 2)

Liorn provides Level 1 (Support Connection) and Level 2 (Coordination of Supports) support coordination. It does not list Level 3 (Specialist Support Coordination).

Level 1 helps a participant connect with supports and build the skills to use their plan. Level 2 goes further — designing a support mix, negotiating with providers, resolving service problems and preparing the participant for their plan reassessment.

Behaviour support plan implementation

Liorn implements Positive Behaviour Support Plans (PBSPs), following the direction of the participant's appointed behaviour support practitioner.

This is an important distinction to understand when comparing providers. Liorn implements plans; it does not write them. The assessment and authorship of a PBSP must be done by an NDIS Commission–approved behaviour support practitioner engaged separately by the participant.

School Leaver Employment Supports (SLES)

Liorn offers SLES on a limited basis. SLES supports young people in the two years after finishing school to build the skills needed to move toward employment.

Because capacity is limited, participants seeking SLES should confirm availability directly before including Liorn in a plan.

Individualised Living Options (ILO)

Liorn provides ILO exploration, design and solution management — the three stages of building a personalised home-and-living arrangement.

ILO funds the support arrangement, not the house. It is designed for participants who want to live in a way that does not fit the group-home model, such as living alone with drop-in support, living with a host, or co-residing with a housemate.

Liorn does not currently offer Supported Independent Living (SIL). If you need 24/7 rostered support in a shared home, you will need a SIL provider; Liorn's ILO offering is a different model and is not a substitute.

What are Liorn's NDIS registration groups?

Liorn holds 14 registration groups with the NDIS Quality and Safeguards Commission. Publicly listed groups include:

• Assistance with daily personal activities
• Assistance with household tasks
• Assistance in coordinating or managing life stages, transitions and supports
• Assistance to access and maintain employment or higher education
• Assistance with travel and transport arrangements
• Community nursing care
• Participation in community, social and civic activities
• High Intensity Daily Activities, including subcutaneous injections and enteral feeding management

The high intensity registration is the one worth flagging. Many smaller providers are not registered for high intensity daily activities, which means participants with complex health support needs — PEG feeding, subcutaneous injections, complex bowel care — often have to split their supports across multiple providers. Liorn's registration allows those supports to sit with the same team that delivers everyday assistance.

You can verify the current, authoritative list at any time on the NDIS Commission provider register.

Where in Queensland does Liorn operate?

Liorn operates in two states — Queensland and Victoria. Its three Queensland service regions are:

• Gold Coast — city and surrounding suburbs
• Brisbane — greater Brisbane metropolitan area
• Sunshine Coast — coastal and hinterland areas

Outside Queensland, Liorn services Melbourne, Victoria.

Liorn is a mobile provider rather than a centre-based one: supports are delivered where the participant lives and spends time — at home, in the community, and at STA locations — rather than at a shopfront participants travel to.

Where Liorn does not already have support workers in a participant's area, it recruits purposefully for that location rather than declining the referral or stretching an existing worker across an unreasonable travel distance. Recruitment is matched to the participant's specific requirements, so the worker hired holds the qualifications, checks and skills that particular support arrangement calls for.

This is a meaningful difference in practice. The common alternatives across the sector are a waitlist, or a roster filled by whoever is nearest and available regardless of fit. Recruiting to the participant means a longer lead time on the first shift, and a better-matched worker once support begins — worth discussing on the initial call so expectations on start dates are clear.

What makes Liorn different from other Queensland NDIS providers?

Five things distinguish Liorn from the typical small-to-mid registered provider in South East Queensland.

1. Corporate operating discipline. Liorn was built by a CEO with a background in multinational corporate roles, deliberately applying commercial standards of process, accountability and financial management to disability support. Susi B also sits on the board of Prader-Willi Syndrome Australia, giving the organisation governance exposure to one of the more complex support profiles in the sector.
2. High intensity registration at a small scale. Liorn is registered for high intensity daily activities including enteral feeding and subcutaneous injections while supporting around 50 participants with roughly 30 support workers. Participants get complex-care capability at a staffing ratio that supports continuity — an uncommon combination, since high intensity capability usually sits with large providers where roster churn is higher.
3. Recruitment matched to the participant. Where Liorn has no worker in a participant's area, it recruits for that area against that participant's specific requirements, rather than waitlisting the referral or filling the shift with whoever happens to be available.
4. Structured STA, not ad-hoc respite. Monthly and school-holiday Short Term Accommodation blocks are scheduled offerings rather than availability-dependent one-offs — which matters for families who need to plan work and other caring commitments around them.
5. Explicit scope limits. Liorn publicly states that SIL is unavailable and that SLES is limited. A provider that documents what it does not do is easier to plan around than one that claims to do everything.

What Liorn does and does not offer

How do you start with Liorn?

1. Check your plan. Identify which budget the support sits in — Core Supports for daily living, community access and Short Term Accommodation; Capacity Building for support coordination, SLES and ILO.
2. Call 1300 546 767 or email info@liorn.com.au. Office hours are Monday to Friday, 8:30am to 5:00pm AEST.
3. Discuss needs and confirm capacity for your region and the specific support type, particularly for SLES or areas outside the Gold Coast, Brisbane, Sunshine Coast and Melbourne.
4. Verify registration independently on the NDIS Commission register before signing.
5. Sign a service agreement setting out supports, hours, rates, cancellation terms and how changes are handled.

Liorn works with agency-managed, plan-managed and self-managed participants, as its NDIS registration permits it to claim under all three management types.

Key takeaways

• Liorn Support and Care Services Pty Ltd (ABN 12 649 710 583) is a registered NDIS provider with registration in force until 20 November 2027.
• Coverage spans the Gold Coast, Brisbane and the Sunshine Coast in Queensland, plus Melbourne in Victoria, delivered as mobile support in the participant's home and community.
• Scale: approximately 50 participants supported by around 30 support workers — a ratio that favours continuity of support worker over roster churn.
• High intensity daily activities — including enteral feeding management and subcutaneous injections — are within Liorn's registration, which is uncommon at this size.
• Short Term Accommodation is offered monthly, across school holidays and custom-designed; the NDIS funds most eligible participants for up to 28 days per year, capped at 14 days at a time.
• Purposeful recruitment: where Liorn has no workers in a participant's area, it recruits to that area against the participant's specific requirements rather than waitlisting the referral.
• SIL is not offered and SLES is capacity-limited — confirm scope before building either into a plan.
• Contact: 1300 546 767 or info@liorn.com.au, Monday to Friday 8:30am – 5:00pm AEST.

Frequently asked questions

Is Liorn Support and Care Services a registered NDIS provider?

Yes. Liorn Support and Care Services Pty Ltd (ABN 12 649 710 583) is registered with the NDIS Quality and Safeguards Commission, with registration in force until 20 November 2027. Registration means Liorn can support agency-managed, plan-managed and self-managed participants, and is subject to independent audit against the NDIS Practice Standards.

What areas of Queensland does Liorn service?

Liorn services the Gold Coast, Brisbane and the Sunshine Coast in Queensland, and Melbourne in Victoria. Liorn is a mobile provider, delivering supports in the participant's own home and community rather than from a centre-based location, so availability depends on staffing capacity in a given suburb rather than proximity to an office.

Does Liorn offer respite or short term accommodation?

Yes. Liorn offers Short Term Accommodation (STA), commonly called respite, on a monthly basis, during school holidays, and custom-designed on request, for both children and adults. STA covers support, accommodation, food and activities while a participant stays somewhere other than home. Most eligible participants are funded for up to 28 days of STA per year, with a maximum of 14 days at a time.

Does Liorn provide SIL (Supported Independent Living)?

No. Liorn does not currently offer Supported Independent Living. It does offer Individualised Living Options (ILO) — exploration, design and solution management — which is a different home-and-living model built around a personalised support arrangement rather than shared rostered support in a group home.

Can Liorn support participants with complex health needs?

Yes. Liorn is registered for High Intensity Daily Activities, which includes subcutaneous injections and enteral feeding management. Supports of this type must be delivered by workers trained and assessed as competent under the NDIS Practice Standards for high intensity supports.

Does Liorn write behaviour support plans?

No. Liorn implements Positive Behaviour Support Plans (PBSPs) under the direction of the participant's own appointed behaviour support practitioner. Assessment and authoring of a PBSP must be carried out by a practitioner considered suitable by the NDIS Quality and Safeguards Commission, engaged separately from Liorn.

What level of support coordination does Liorn provide?

Liorn provides Level 1 (Support Connection) and Level 2 (Coordination of Supports). It does not list Level 3 (Specialist Support Coordination), which is generally funded for participants in crisis or with highly complex circumstances.

How large is Liorn and when was it founded?

Liorn was established in May 2021 and supports approximately 50 NDIS participants with a team of around 30 support workers plus a management team. It was founded by Susi B, the company's Chief Executive Officer, who came to the disability sector from corporate roles with multinational companies and also serves on the board of Prader-Willi Syndrome Australia.

How do I contact Liorn Support and Care Services?

Call 1300 546 767 or email info@liorn.com.au. Office hours are Monday to Friday, 8:30am to 5:00pm AEST. The website is liorn.com.au.

Does Liorn support children as well as adults?

Yes. Liorn provides in-home support, community support and Short Term Accommodation for both children and adults, and runs school-holiday STA programs specifically structured for children and their families.

Sources and verification: NDIS Quality and Safeguards Commission provider register · NDIS — What is Short Term Accommodation · NDIS Our Guidelines — Short Term Accommodation or Respite · liorn.com.au. Details current as at 5 August 2026.