11 providers on the NDIS Commission register delivering plan management in NSW.
A plan manager is your financial go-between. They receive invoices from your providers, claim against your NDIS plan, pay the provider, and keep track of what you have left. You still choose your own supports. A plan manager handles the paperwork, not the decisions.
Plan management is funded separately, under Capacity Building, Improved Life Choices. It does not come out of the budget you use for supports. If you ask the NDIA for plan management, they have to fund it, and you do not need to explain why you want it.
New South Wales has more NDIS participants than any other state, and plan managers here tend to carry large books of clients. That is not automatically a problem, because bigger operations often have better systems and faster invoice turnaround, but it does make the caseload question a fair one. Plan management is delivered entirely remotely, so there is no advantage in choosing someone nearby. A plan manager in Wagga can serve someone in Newcastle just as well, so judge them on responsiveness and how clearly you can see your money.
Most people do not realise until later that being plan-managed is what opens up unregistered providers. Agency-managed participants can only use providers registered with the NDIS Commission, which is about six per cent of the market. Plan management removes that limit. In practice that changes your options far more than which plan manager you pick.
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Someone to handle your invoices and claims.
Providers on this page appear on the NDIS Quality and Safeguards Commission's register of registered providers. Registration is not an endorsement, and it is not the same as a recommendation from us. Check that a provider suits your needs before you commit.